Labs don’t just use Confident LIMS — they rely on it. In our 2025 lab survey, we observed that employees across labs’ entire business use Confident, that 89% of respondents reported using Confident every single day, and more than 80% have been with us for over a year. Respondents included a representative sample of Confident’s analytical testing laboratory users in the United States and Canada.

Below, those survey responses are presented in precise stats to illustrate how much labs depend on Confident to run their business every day.

Who at the Lab Uses Confident LIMS?

When we asked “What role(s) do you have at your lab?”, we saw that Confident users span across all roles at the lab — not just the core Lab Team (43%) — including Leadership (25%), Front Office (21%), Back Office (6%), and Other roles (6%). Respondents could select multiple roles given that, reflecting how many people wear more than one hat.

What this tells us: Confident isn’t a niche tool used by one department; it’s the shared system-of-record across leadership, lab operations, front office and back office teams — exactly where strategy, operations, compliance, and customer experience intersect.

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Daily Usage: Confident LIMS as the Operational Hub

When we asked “How often do you typically use Confident?”, the results were decisive: 89% of respondents log in every day, underscoring that Confident is a daily operational system, not mission-critical tool for every day work.

With that level of daily usage, Confident effectively becomes the operational hub of the lab. If Confident isn’t available, work slows or stops. That’s why reliability, audit-ready data, and a workflow that makes sense to analysts, QA, and operations teams are so critical—and why our customers say they depend on Confident, not just “use” it.

For most labs, Confident is:

• The system where samples are accessioned and tracked
  
  
• The source-of-truth for all data and calculations
  
  
• The source of COAs and regulatory records
  
  
• The platform used to communicate results to clients (often via integrated client portals)
  
  

Without Confident, labs can’t operate — which is why we prioritize reliability (+99% uptime), cloud availability (work from anywhere), and fast human support (same day responses, <2 day median request-to-completion).

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Long-Term Relationships: Labs Stay with Confident for Years

We then asked how long labs have used Confident LIMS. The answer wasn’t surprising, but it did make us proud: 82% of respondents have been on the platform for more than a year, and 40% for over three years.

For a LIMS — where switching costs are high, training is intensive, and compliance is on the line — that length of tenure is a strong indicator that labs see Confident as a long-term operational partner, not a temporary tool.

This aligns with broader market data: Confident LIMS is the #1 LIMS in the legal cannabis industry for 10 years in a row, trusted by 100+ labs, 15,000+ testing clients, and more than 50% of licensed cannabis labs in North America. 

Why Labs Depend on Confident

When labs build their daily workflows around Confident, they’re betting on more than software. They’re betting on:

1. Compliance-Ready Workflows

Confident LIMS supports ISO 17025, NELAP, SOC 2, and FDA 21 CFR Part 11 requirements with security and encryption, immutable audit trails, point-in-time backups, and role-based access controls.

For QA leaders, that means:

• Every result and revision is traceable
  
  
• COAs are compliant, reliable, and client-ready
  
  
• Data is easily retrievable and always audit-ready
  
  

2. Deep Integration with Lab Equipment and Third-Party Software Systems

Hundreds of labs (and thousands of their testing clients) use Confident to easily transfer data to/from their analytical instruments, regulatory systems (Metrc, BioTrack, etc), CRMs, ERPs (Quickbooks), and labeling systems — dramatically reducing manual data entry and the risk of transcription errors. 

This matters when:

• Regulations or requirements change suddenly
  
  
• Labs need to use data reliably and efficiently across multiple systems, not just within the LIMS
  
  

3. Client Experience that Keeps Revenue Flowing

Confident’s industry-standard Client Portal and Testing Network enables customers to order tests, track their status, and securely access test results, chain of custody forms, and invoices in one place — a key reason labs stay and expand their usage over time. 

For lab managers and front office teams, this translates to:

• Fewer angry client emails and status update calls
  
  
• Faster turnaround on COA delivery
  
  
• A more modern client portal that keeps clients loyal
  
  
• Robust exports, analytics, and API integrations that clients demand
  
  
• Longer and more profitable client relationships
  
  

How We Use This Survey Data

At Confident, we have a simple but powerful mantra that we learned from our time at Y Combinator (S15): 

“Build something people want.” 

Easy to say. Hard to do. 

That’s why we didn’t conduct this survey just for a slide deck. We use the feedback to prioritize our product roadmap and support investments across the company. 

Here’s how user feedback like this shapes our work:

• High daily usage → We continually focus on performance, uptime, and an intuitive UX for busy analysts and technicians.
  
  
• Multi-role adoption → We invest in features for lab directors, quality managers, finance, customer service, and leadership — not just bench analysts — because Confident sits at the center of the entire lab business.
  
  
• Short onboarding, Long tenure → We double down on migration tooling, change management support, and integrations that make it easier than any other LIMS to onboard with Confident, then grow with Confident for years.

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FAQ: About the 2025 Confident LIMS User Survey

Who participated in the survey?
Users of Confident LIMS at customer labs across multiple roles, including directors, analysts, QA, operations, and leadership, from across the United States and Canada.

Is this data anonymous?
Yes. Responses were aggregated and anonymized. We only report high-level percentages and counts — no lab names or sensitive operational details are disclosed.

Does this reflect all Confident customers?
It reflects the labs that responded to the 2025 survey. While it’s a subset of our entire customer base, the number of responses represents a statistically valid sample size and the mix of roles and tenure represents aligns closely with what we observe across our entire customer base.

How often will you repeat this survey?
We plan to run similar surveys regularly, so we can track how usage patterns evolve and continue to improve Confident for the teams who depend on it the most.

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Closing Thoughts: Dependability Is the Real Feature

The story behind the numbers is simple:

• Confident is used daily by everyone at the lab.
  
  
• Most labs have relied on Confident for years because we don’t let them down.
  
  
• Confident is the source of truth and system of record for labs
  
  

As a LIMS serving dynamic and regulated industries, this kind of feedback is why we get out of bed in the morning.

If you’d like to see how Confident LIMS could support your own lab’s day-to-day operations, you can learn more or request a demo here: https://www.confidentlims.com/get-started