Your testing data has been telling a story all along. Until now, reading it meant exporting CSVs, building spreadsheets, or asking your lab to pull numbers for you.

That changes today. Confident LIMS (Laboratory Information Management System) now includes a plethora of new-and-improved data analytics dashboards directly in your Client Portal. Every client gets two Volume dashboards free, and clients on the Client Pro plan unlock the full suite of 21 dashboards covering test results, turnaround times, expenses, payables, prices, and market share. Each dashboard shows only your organization's data, filters down to the exact slice you need, and exports to your preferred format (CSV, PDF, JPG) in one click.

Here is what is new, what it answers, and how to get it.

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Why We Built Client Dashboards

When you submit samples for testing, you already generate a steady stream of valuable data: how much you test, what you test for, how fast results come back, and what it all costs. But that data lived inside individual orders and Certificates of Analysis (COAs), useful for viewing one result at a time, hard to see as a trend.

Clients told us they wanted answers to practical questions. Are my potency values drifting? Which assays fail most often? Is my turnaround time getting better or worse? What am I actually spending on testing this quarter?

Manual spreadsheets or custom-built tools can answer those questions. They just should not have to.

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New for Everyone: Volume Dashboards, Free

Your Analytics tab now includes a Volume collection, available to every client at no cost:

• Samples: see how many samples you have submitted month over month, so you can plan around your busy and slow seasons.
• Sample-Assays: break that volume down by assay, so you can see what you order most.

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New for Client Pro: Six Advanced Analytics Collections

Clients on the Pro plan get everything in Free, plus 19 additional dashboards across six collections:

• Test Results: analyte values, averages, and standard deviations over time, plus failure rates by assay and by analyte.
• Velocity: your turnaround times, with a clear view of which samples ran late.
• Expenses: your testing spend at the order and sample level.
• Payables: outstanding balances, with line-item detail when you need it.
• Prices: what you pay over time, by sample, test package, and sample-assay.
• Market Share: fully anonymized data on how your volume compares to similar trends on the network.

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Filters That Actually Narrow Things Down

Every dashboard shares the same filter set: date range, lab, matrix category and type, assay, analyte, test package, industry, compliance status, and rush. The default view shows your last 12 months. Need only the rush samples from one lab, for a single assay, in Q1? Three clicks.

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Export Anything

Every dashboard and individual chart downloads as CSV, JPG, or PDF. Pro clients can also create and save configurable CSV export templates: choose the exact sample fields, assays, and analytes you want, save the template, and reuse it on every export.

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How the Data Works

Dashboards refresh daily between midnight and 6am PT, so same-day data may lag slightly. Each dashboard automatically filters to your own organization using the same authentication that secures the rest of your Confident account, so your data stays yours.

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What Else Is in Client Pro

Advanced Analytics joins the rest of the Client Pro plan, all under one subscription:

• NEW: Configurable export templates for repeatable, exact CSV exports
• Unlimited API integrations to connect Confident to your internal systems
• Webhooks for real-time updates as your orders and results change
• Priority support with faster response times

One plan, not five. If you already pay for API access, you already have Pro, and the new dashboards are waiting in your Analytics tab.

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How to Upgrade

Upgrading is self-serve. In your account, click the Pro icon in the side navigation, on any Pro-badged dashboard, or on the Integrations page. You will see pricing for your organization, based on your monthly sample volume, and everything included in the plan. Payment happens right in the app.

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FAQ

Why do not my dashboard numbers match my own spreadsheet?

Dashboards refresh once a day between midnight and 6am PT, and they only count samples and orders processed through Confident. If you track outside testing in your spreadsheet, the totals will differ.

Can I download the dashboards?

Yes. Every dashboard and individual chart has a download button supporting CSV, JPG, and PDF formats.

Do I need technical skills to use the dashboards?

No. Dashboards live in your existing Analytics tab and work with point-and-click filters. No API, no query language, no setup.

What does Market Share show?

Fully anonymized comparisons between your sample volume and similar trends across the Confident network, under the same filters you apply to your own data.

Where can I learn more?

Four step-by-step guides cover the details:

• Using your analytics dashboards: find the Analytics tab, read each chart, and filter to the data you care about. (guide)
• Client Pro dashboards: a deeper tour of all six Pro collections, with how to filter and export each one. (guide)
• Export templates and reports: build, save, and reuse a configurable CSV export. (guide)
• Integrations (API and webhooks): connect Confident to your internal systems and get real-time updates. (guide)

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Your Data Is Ready When You Are

Log in and open your Analytics tab; your Volume dashboards are already there, populated with your last 12 months of testing. And if you want the full picture across results, velocity, spend, and market share, Pro is one click away.

Not on Confident yet? Join a network of 15,000+ testing clients who get their results, data, and analytics in one place. Sign up for free and begin testing with labs.

Questions? Reach us anytime at support@confidentlims.com.